Use this add-on to integrate your existing WordPress based FAQ database into Awesome Support. With this extension you can:
Specify an existing Custom Post Type as your primary FAQ data source
Create new custom FAQs on the fly directly into your existing FAQ data source (it requires just a couple of clicks as you’re responding to tickets)
Create new custom FAQs from any existing reply to a ticket – even long after you’ve closed the ticket
Suggest answers to your users from your FAQ database as they’re creating tickets – this can drastically reduce the number of tickets you have to handle.
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