Use this add-on to integrate your existing WordPress based FAQ database into Awesome Support. With this extension you can:

Specify an existing Custom Post Type as your primary FAQ data source
Create new custom FAQs on the fly directly into your existing FAQ data source (it requires just a couple of clicks as you’re responding to tickets)
Create new custom FAQs from any existing reply to a ticket – even long after you’ve closed the ticket
Suggest answers to your users from your FAQ database as they’re creating tickets – this can drastically reduce the number of tickets you have to handle.
Examples:
Use your BLOG as your FAQ source
Use WooCommerce products as your FAQ source
Use EDD products as your FAQ source
Use your documentation custom post type as your FAQ source
Use our existing Canned Response as an FAQ if you prefer a drop-down or need the ability to have a one-click REPLY and CANNED RESPONSE option.