Do you routinely bill or invoice your customers for the time spent on a ticket? If so, you need our Time Tracking and Invoicing add-on. It allows you to track time spent on tickets at the most granular level possible while also reporting at the Client and Agent levels. In fact, there is no other WordPress Helpdesk and Support plugin that offers such a broad array of features, functions, and flexibility combined with very tight integration into a time-and-billing module.