October 13, 2020

FAQs

FAQs

Welcome to the FAQ page. You will be able to consult this area if you have any questions remaining.
Didn’t found your solution? Feel free to submit a support ticket and I’ll be happy to help you out. 

Getting Started

Why choose Festinger's Vault?

You may call me Festinger, and I’ll be your go-to guy for all things WordPress  you may imagine. I have a great collection of paid WordPress themes and plugins, all 100% awesome and legal.

I believe in an open source community and think that WordPress must be available at an affordable price for all of us.

Unfortunately, premium products authors refuse to decouple support from the code, they won’t set regional price differences and they rarely offer discounts for students, low waged or the young.

Why is why The Vault!

We solve this problem by redistributing the code without any ads and other bullshit.

I don’t sell premium products to make money, I collect money to bring more premium products to The Vault.

How can I trust you?

I am glad you asked!

For those of you who don’t know me from BlackHatWorld, I have a reputation for clean and awesome WordPress themes and plugins, a lot of which you can even get for free.

If you’re still unsure, be my guest and check out some (if not all) of the provided links. Just try to count all the grateful people on the threads. I have nothing to hide.

How can I be sure your downloads are safe?

This is probably the biggest concern people have about downloading plugins like these. You can be rest assured that I do NOT tamper with any of these files.

They’re all as clean as a whistle. It goes without saying that you can run them through any and all antivirus and anti-malware softwares you have if you’re still doubtful.

The code is generally not even modified as most plugins work fine out the box.

Except that in some cases, I have to add some additional code to make the plugins work. 

This is just the minimum change to ensure it doesn’t block your access and all features work smoothly.

Requirements

In addition to start using our service, make sure your server meets the requirements to install and run the vault plugin. 

WordPress Requirements

  • WordPress 5.x

Server Requirements

To run the vault plugin, you’ll need a server that meets the following requirements:

  • PHP >= 7.0
  • allow_url_fopen = On

Recommended Hosts

The Festinger Vault plugin will work with almost every webhosting company. I personally recommend Vultr High Efficiency servers to host your WordPress sites. I find them much faster than shared hosting alternatives. 

How do I install and activate the plugin?

It’s as simple as downloading any other WordPress plugin.

  1. Download the Vault plugin from our website.
  2. Now hover over ‘Plugins’ menu in your WordPress dashboard and click ‘Add New’.
  3. Upload the .zip file and click on ‘Install’ once done.
  4. Once installed, make sure to ‘Activate’ it again from the plugins page.
  5. Last step, head to the ‘Festingers Vault’ plugin and enter the activation code received in your email.

Boom! You have unlocked the goldmine.

Where do I get my Festinger Vault key from?

After successful payment, you’ll be able to see your keys in your ‘My Account’ page under the ‘Licenses’.  Make sure you’re logged in while accessing this page, duh!

Do note, each domain can be controlled through you license dashboard at any time.

If you encounter any problems regarding your license, kindly open a support ticket and I will be happy to help you.

Also, ‘inactive’ doesn’t mean your license is inactive but it’s just a reminder that you haven’t installed the plugin on your site yet. 🙂

The download button is redirecting to the 'Get Started' page?

Hey oldie! This is the new vault and everything here is new.

To downloads files, you will now first have to download our Vault plugin.

And then download everything you want from your WordPress dashboard directly with our Vault’s plugin.

Do you provide serial keys?

No. All the items work without a serial code, but please keep in mind that features such as the import of demo content and premium support are not included.

Stylesheet missing error

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” or “The theme is missing the style.css stylesheet” error message being displayed when trying to upload or activate the theme.

Please follow the steps below to rectify this:

  1. Download the final zip file from your downloads page.
  2. Unzip the final zip file, you will now have the final download folder.
  3. Do NOT upload the final download folder. Open up the final download folder.
  4. Browse the contents and find the actual theme folder. If you look inside the theme folder, you will see a “style.css” file. This is how you know you have found the theme folder.
  5. Using an FTP client, upload ONLY the theme folder to your “wp-content/themes” folder.
  6. Login to your WordPress admin panel and activate the theme.

This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded it incorrectly.

How do I update from the old FestingerBHW plugin?

The license key of the old automatic updates plugin cannot be used for the new vault. Kindly deregister all your websites and install the new Vault plugin. 

You can activate your plugin using the license key from your account’s dashboard. 

The Festinger Vault plugin

How do I enable automatic updates?

Don’t like them? No problem. Head to the ‘Plugin Updates’ or ‘Themes Updates’ page again and you shall see the option.

P.S. For users on ‘Flying High’ and ‘Spaceman’ plan, you’ll even be able to have unlimited auto updates! The Riding Solo plan allows you to use auto-updates for 3 plugins and 3 themes. 

How do I request new updates?

I do provide updates for all items listed on the website, unless other specified. As soon as I am notified of an update, it will automatically be processed by the auto update system. 

However, if you need an update sooner, you can request one using the update request form on every item’s page. 

Due the amount of listed WordPress themes and plugins, it might take a while. You will be notified by email once your item has been updated.

I have exceeded my daily allowance of downloads 🙁

Oops, no problem! Just wait until the next day to get your limit reset and download more of your favorite elements!

Or you can just upgrade your plan to get higher limits.

Are there any download restrictions?

Yes and no. You can install the Festinger Vault plugin and benefit from all the premium features! You can download whatever you need within your daily allowance. 

Once a file has been downloaded, you’re free to do whatever you like with the file, as it has been licensed under GPL. You can use the downloaded themes and plugins for your client’s website too! 

Important: You can keep using the item for lifetime (even after the membership expires), however you need an active subscription in order to get the latest updates.

You’re not allowed to use the service to stash your downloads – download only what you use. I do monitor the downloads and our system will automatically flag your account if you are abusing this rule. 

Please note that if your account’s behavior is deemed as a leecher, then your account will be suspended without warning and refund.

In short, don’t mess around, let’s keep it a fun and happy community!

What is the White Label option?

This is a premium feature available with our Spaceman plan. 

What is White label branding? 

White label Branding is the ability to rename and present a product or a plugin as your own. This helps you hide the actual identity of the theme and plugins used and lets you use your brand name instead.

Our Festinger Vault plugin comes with an option for white label branding. You can change almost every field to prove that the product is yours and you are the whole and sole developer who has worked on a website.

In order to edit the Festinger Vault white label settings, you will need to click on “Settings” under the Festinger Vault menu item, then click white label settings option and add all necessary details in the fields given.

There you go, the goldmine of WordPress themes and plugins is ready for your clients! 

Later, if you wish to hide these settings from your client or anyone who would be accessing the backend of a website, you can simply opt to hide these settings by enabling the checkbox for Enable White Label.

Note: If you wish to see these (White Label) settings again after hiding them, you can do so by reactivating (deactivate, then activate again) the plugin from the plugins page.

Want to see where this all will be displayed?

We have an  image for you to understand all the places where all your white label settings will be seen.

Does White Label Feature Make Changes in the Code?

The function of a white label in our plugin is to just remove the Festinger Vault branding from the dashboard, and it does not change any code.

If we remove the mentions of Festinger Vault from the code, even WordPress will not understand that our plugin is being used and so it will not detect any updates we release in the future.

However, there are some plugins that take a different approach and can help you white label WordPress itself completely. Hide My WP Ghost or Hide My WP plugin is an example of this. If you need to white label your website completely, you can consider similar plugins.

What is a forced update?

All your plugins and themes are checked twice a day for an update.

But if you want it right here right now, you can just click on ‘force update’ to get them updated in real-time.

P.S. This feature is only available for ‘Flying High’ and ‘Spaceman’ plans.

How do I hide admin notifications?

‘Click here to rate our plugin’
‘Please share your feedback if you like the plugin’
‘Buy me a coffee if you like our theme’

Those notifications everyday on the top of WP Dashboard can get really annoying sometimes.

So, I tried to make your life simpler by getting rid of them.

Just select ‘Hide all admin notifications’ to DISABLE all the notifications from the plugins and themes in your WP Dashboard and keep it clean!

P.S. You still get the bug/error notifications in case if you encounter one on the site.

An item is asking for a license key. What to do?

Ignore it. Developers include these so that the plugin or theme can update automatically or so that you can register for support. The item itself will work perfectly fine without anything being entered in the box.

Your items will be automatically be updated once you’ve a valid membership. 

Please note: the import of demo content is not included with my services. You’ll have to purchase a license key in order to make this work. No refunds will be granted if you haven’t read this before making a payment. No exceptions made.

F*CK - my favorite item is missing!

I always try my best to get all your requested items, all I have is just a small request to be patient while I get it for you.

As at any given time, there are 100+ pending requests. But don’t forget – you can add as many requests you like – no limits!

Simply post what you’re looking for here on my thread at BlackHatWorld.

Please include the full name and URL of the requested item.

Submit Your Request

Fill in the required details and it will be queued for approval. Each approved request is publicly visible.

All the members can vote for these items. The most voted plugin gets added automatically at the end of the month.

This is the only way to request new items. No exceptions(except if you take me out for a beer).

General

Do you provide technical support?

I don’t like to sound rude but the answer is – No.

WordPress is pretty simple to use and If you still require technical support regarding a theme or plugin then you will need to either purchase the product directly from the original author (a link is provided in the product page) or you will need to hire a freelancer to take a look for you. Alternatively you could ask me for paid help. Not offering support is the way in which I am able to offer the products at the discounted price.

What is your refund policy?

Since this service offers non-tangible and irrevocable goods, I do not provide refunds after the product is purchased, which you acknowledge prior to purchasing any product on the website. Please make sure that you’ve carefully read service description before making a purchase. Also, refunds will not be provided if your access to the private storage has been revoked. Renewals will not be refunded.

How do I join your affiliate program?

Damn! Finally you have realized the worth of the whole thing.

Join the affiliate program and earn up to 25% commission on EACH AND EVERY sale. Recurring memberships are included too! 

Click here to know more and start today

How do I cancel my subscription?

All subscriptions are automatically renewed. You can control your subscription status from your account dashboard.

How do I create a list of my favorite themes/plugins?

It’s as simple as wish-listing items on Amazon.

Just click on ‘Add to’ button when on your favorite item’s page and done! 🙂 

You can also create your personalised private lists which aren’t visible to anyone else.

How how do I get notified of new added items?

You can subscribe to receive all/specific notifications based on item categories.

You can also choose to receive notifications about new and updated items, download requests and comments. 

Heck, you can even create custom search alerts. With custom searches, you will receive periodic updates when new downloads matching the search criteria are published on the website.

Through a convenient dashboard, you can control and manage all types of notifications you get as well as the notification channels.

Even web push notifications are supported now! You can activate them through your notification preferences.

Activation information... what about that?

99% of the elements are added to the Vault untouched.

But when something doesn’t work, I have to add a line of code to make sure it works smoothly without asking you for a license key.

But certain developers take it a step further and their plugins NEED an activation code somehow, in that case, I personally help the users and offer the code to him.

If you face any such issues, just leave a comment or contact support and all your problems, we shall solve! 🙂 

Where can I find my submitted WordPress requests?

Expanding your library with new awesome themes and plugins is my primary target. That’s why I check them daily and try to fulfil as many of them as possible.

You will find them directly from your account dashboard.  You need to be logged in in order to manage them.

What are customer comments below each download?

This is the section where every user can share his download experience, feedback, usage and benefits of the plugin.

Like a mini-community to help other users who have downloaded or will download the plugin.

How do I search for my favorite themes/plugins?

We know search is an important functionality so it’s available at both the places, here on the website and directly on your Vault plugin too.

You’ll also be able to sort downloads by featured, latest updated,  most recent and most popular.

Can I use your vault plugin for client's websites?

Yes, you’re allowed to use our service and the vault plugin on client’s websites. We do have a white label feature too (supported by the Spaceman plan).

Pay As You Go Plan Credits

What are pay as you go plan credits, and how do they work?

The download credits are units of payment that are used for the Pay As You Go plan. Each download or install of a premium theme or plugin costs one credit. For example, if you download the Avada theme, it would cost you 1 download credit. Each downloaded file will deduct 1 credit and comes with lifetime updates. 

Please note: the downloaded file comes with lifetime updates. You can only use the auto update feature on the domain you’ve downloaded/installed the plugin or theme. For example, if you buy Elementor Pro on domain1.com, the auto-update feature for this plugin will only work for this domain. The auto-update feature will not work on a different domain for the downloaded item. 

Credits expire after 12 months.

What happens if I run out of credits?

You can buy more credits at any time through this page. The credits are stackable. For example, if you have 3 download credits remaining in your account, you can increase your limit to 13 if you buy the 10 download credits package.

Or you could consider upgrading your account into a subscription, which allows you more downloads per day. 

Can I stop at any time?

The Pay As You Go Plan is  perfect if you’re a seasonal WordPress user.

It comes with the same set of features as the subscription plans, however this plan is different in:

  • It comes with lifetime automatic updates. E.g. if you download Elementor Pro, it comes with lifetime automatic updates for this plugin. With our subscription plans, the automatic updates are not restricted per item, but requires an active subscription to have them updated regularly.
  • The white label feature (allows agencies to use plugins for clients website without letting the customer knows that the vault plugin is being used) is not available for the Pay As You Go plan. 
Can I use the Pay As You Go plan together with a subscription plan?

Yes, you can combine a subscription plan with a ‘pay as you go’ plan. You can decide which plan you use for a download. 

How many domains can be used?

One domain can be used per download credit. 

My question is not listed?!

Kindly open a support ticket and I’ll respond as soon as possible.