HelpDesk Private Notes

Ever find yourself needing to whisper secrets about a customer ticket without the entire help desk hearing? Of course, you have! Let's be honest, sometimes internal notes are more about venting than solving problems (we've all been there). That's where HelpDesk Private Notes comes in, a fork of the original Awesome Support: Private Notes plugin. It's like having a Bat-Signal for your support team, but instead of summoning a caped crusader, it summons… well, more efficient collaborati...