HelpDesk Pro: Notifications

Ever feel like your support desk is a black hole, sucking in tickets and spitting out… mostly silence, punctuated by the occasional frantic email from a user wondering if their plea for help was routed directly to the digital abyss? You've built a robust support system on your favorite content management platform, but still, key updates get lost in the ether. Or worse, your agents miss critical replies because the system whispers instead of shouts. It's enough to make you want to go back to c...