HelpDesk Public Tickets addon

Ever felt like your helpdesk tickets are trapped in a digital black hole, accessible only to the chosen few (your support team)? What if you could drag those tickets into the sunlight, allowing users to view the status of their requests and even contribute to the conversation? Well, buckle up, buttercup, because that's exactly what the HelpDesk Public Tickets addon does! Forked from the noble lineage of Awesome Support: Public Tickets, this plugin injects a healthy dose of transparency into y...