Helpdesk Smart Agent Assignment

Ever feel like your support tickets are playing musical chairs, bouncing from agent to agent with no rhyme or reason? Are your support agents spending more time figuring out who should handle a ticket than actually solving the issue? Well, grab your magnifying glass, because we're about to dive deep into the world of intelligent agent routing! It's time to ditch the chaos and embrace a system that's smarter than your average chatbot… or maybe just as smart as your pet goldfi...