HelpDesk Ultimate: Custom Fields

Ever felt like the default ticket fields in your helpdesk are about as useful as a screen door on a submarine? You're not alone. Most helpdesk systems give you the basics, but what if your 'basics' involve knowing a customer's favorite pizza topping or their pet iguana's name? That's where custom fields swoop in to save the day, transforming your generic ticketing system into a finely-tuned, data-collecting machine. Specifically, we’re diving deep into HelpDesk Ultimate: Custom Fields, a plug...