This tool provides a self-hosted ticket management system for websites, designed for businesses that handle customer support directly on their platform. It allows teams to organize, track, and resolve customer inquiries efficiently without relying on external services.

• Self-hosted ticket system: Operates entirely on your own server, with no limits on agents or tickets, giving you full control over data and costs.
• Custom fields: Includes over 15 field types like text, dropdown, and date, enabling you to capture specific information from customers or for internal use.
• Private notes: Support agents can add internal notes to tickets that are not visible to customers, facilitating team collaboration.
• Advanced filtering: Offers default and customizable filters to sort tickets by status, agent, or other criteria, with options to save filters for repeated use.
• Email notifications: Sends automated emails for events like new tickets or replies, with conditional triggers to reduce unnecessary alerts.