This plugin provides a ticket-based customer support system for websites, allowing businesses to manage inquiries efficiently without external services. It's designed for site owners who need to handle support requests directly on their platform, offering tools to track and resolve issues. Key features include: Custom fields to capture specific ticket information from customers or agents. Private notes for internal team communication within tickets. Advanced filtering to organize and find tickets based on various criteria. Email notifications that alert users to ticket updates with customizable triggers. Self-hosted data ensures all information stays on your server without per-agent fees. These features help maintain clear support workflows and improve response times.