HelpGuru: Manage customer support from a shared inbox and help center on your site. – GrootMade
HelpGuruv1.7.4
Manage customer support from a shared inbox and help center on your site.
README.md
This suite of plugins adds professional customer support tools directly to your website's admin area. It is designed for businesses that want to handle inquiries efficiently without relying on external services.
Shared Inbox: Consolidate messages from email, contact forms, and other channels into a single workspace for your team to manage.
Self-Service Help Center: Create a searchable knowledge base with articles, videos, and downloads so customers can find answers themselves.
Team Collaboration: Features like internal notes and ticket assignment help support agents work together effectively.
Integration with E-commerce: Connects with popular online store plugins to access order details and provide contextual support.
Built-in Analytics: Track which help articles are most used and identify areas where customers need more guidance.